Neil's Quest for Quality A TMap HD Story The world of IT is changing rapidly, with innovations following one another in breathtaking succession. This applies not only to the field of technology, but also to our way of working. Time-to-market and cost limiting are becoming more important by the day. These new ways of working are occasionally perceived as a threat to the quality of our software products. This book shows the opposite: TMap® HD, a human-driven and quality-driven approach offers opportunities to improve software quality in these newly emerging circumstances. I am immensely proud of the way this book has been created. The main writers, Aldert and Erik, were selected by means of a competition in which the entire international Sogeti test community participated. They were supported by a writing team, over a hundred reviewers and the whole Sogeti organization. All were jointly responsible for this innovative book. I trust that this work will inspire you to adopt a more quality-driven approach to your way of working. Marco van den Brink Director of Testing and Quality Control, Sogeti Netherlands